General Terms and Conditions of Amrio

1.1 Client: any natural or legal person who purchases services from Amrio.

1.2 Services: design, development, hosting, copywriting, MSP services.

1.3 Agreement: any arrangement between Amrio and the Client.

1.4 Business Day: any day except Saturday, Sunday, and officially recognized public holidays in the Netherlands.

1.5 Force Majeure: all external, unavoidable circumstances beyond reasonable control.

2.1 These terms and conditions apply to all offers, assignments, and Agreements. Deviating terms proposed by the Client are only valid if explicitly accepted in writing by Amrio.

3.1 Quotations are non-binding, valid for 30 days, and may be revised in the event of cost changes. Prices are exclusive of VAT unless explicitly stated otherwise.

4.1 An Agreement is concluded after written confirmation (including by email) or upon (partial) payment. Oral agreements are only binding after written confirmation.

4.2 Requests for additional work or changes must be documented in writing and will be invoiced at the applicable rates, unless agreed otherwise.

4.3 Amrio shall perform the Services to the best of its ability and expertise.

5.1 Payment via Stripe or invoice is due within 14 days of the invoice date.

5.2 In the event of late or incomplete payment, the Client owes interest in accordance with the statutory commercial interest and the Dutch Collection Costs Act (Wet Incassokosten, WIK).

5.3 Amrio reserves the right to request an advance payment (deposit) for larger projects.

6.1 Timeframes are indicative unless expressly agreed otherwise in writing. Exceeding such timeframes does not entitle the Client to compensation.

6.2 Delivery shall take place via written notice. The Client has 14 Business Days to report defects in writing; after this period, the Service shall be deemed accepted.

7.1 The Client is responsible for all submitted content (text, photos, data) and guarantees that such content does not infringe on third-party rights.

7.2 Amrio may reject or remove unlawful content. The Client indemnifies Amrio against all third-party claims related to the use of content provided by the Client.

8.1 Exclusion of indirect damages, including but not limited to lost profits, missed savings, and reputational damage.

8.2 Amrio's total liability is limited to the amount of the most recent payable invoice (up to a maximum of 2× the project value).

8.3 Amrio is not liable for damage resulting from the use of software, unless due to intent or gross negligence by Amrio.

9.1 All materials developed by Amrio (software, code, designs) remain the property of Amrio until full payment has been received. Afterward, the Client obtains a non-exclusive, worldwide right of use solely for the agreed purpose.

9.2 For open-source components, the corresponding license terms remain fully applicable.

10.1 The processing of personal data is carried out in accordance with our Privacy Policy.

11.1 Force majeure includes, but is not limited to: outages, pandemics, strikes, cyberattacks, natural disasters, and transport disruptions.

11.2 In case of force majeure, obligations are suspended for the duration of the situation. If the situation lasts longer than 60 days, either party may terminate the Agreement in writing without further liability.

12.1 Changes to these terms will be published on our website at least 14 days before taking effect. Continued use of the Services after the effective date constitutes acceptance.

13.1 Right of Withdrawal (Consumers): Consumers are entitled to a 14-day withdrawal period after contract conclusion, unless they request immediate performance.

13.2 Warranty: Amrio provides a 30-day warranty on delivered software, limited to fixing defects that were unknown at the time of acceptance.

13.3 Termination: Ongoing Agreements may be terminated by the Client with a notice period of 30 days, unless agreed otherwise in writing. In case of early termination, Amrio may retain part of the agreed fee as compensation.

13.4 Authorization: Persons or entities acting on behalf of the Client must be duly authorized in writing; Amrio is entitled to request proof of such authority.

14.1 By filling out and submitting our contact or 'Hire Us' forms (including digitally), the Client irrevocably agrees to these General Terms and Conditions.

14.2 The Client grants Amrio permission to process and store the submitted (personal) data in accordance with our Privacy Policy, for the purposes of project quotations, client management, and marketing communication.

15.1 All Agreements are governed by Dutch law.

15.2 Disputes shall preferably be resolved by mutual consultation. If this is not possible, disputes shall be submitted to the competent court in Amsterdam.

Amrio

Chamber of Commerce: 83841636 | VAT: NL003879198B16

E-mail: [email protected]